Huck Aerobolt prides itself on treating orders as URGENT with fast turnaround dispatch & delivery times. Sometimes this may not be possible, if this is the case we will contact you with a delivery time frame. Listed below are some frequently asked questions regarding deliveries.
What should I do if I only receive part of my order?
In the event of a partial delivery, you can track the status of your remaining order after logging in and checking “My Orders” in the “My Account” section.
Otherwise, contact us and we will be happy to follow up on your order.
How long will my delivery take?
This depends on your location and courier selection. We offer next-day delivery to most areas of Sydney for orders placed before 10:00am AEST. Deliveries to other Australian cities like Melbourne, Brisbane or Canberra arrive in 1-2 business days. Areas such as regional South-Eastern Australia, Adelaide, Hobart and Perth can take 2-4 business days.
Do you deliver to New Zealand or Asia?
Yes, we deliver worldwide.
How do I return a product to Huck Aerobolt?
To organise a return, contact the Huck Aerobolt customer service team. We can organise a courier to collect the goods for you, however freight + handling charges will apply. Alternatively you can coordinate the return the goods.
Do I need to be available to accept delivery?
Most courier companies no longer require a signature upon delivery, allowing them to leave the parcel at your door or a safe place without contact. Please note, non-delivery claims will not be accepted if the courier has confirmed delivery.
If this concerns you, please consider a delivery address where somebody will be able to accept delivery.
How much do you charge for freight?
Delivery charges are dependent on a few factors including your postcode, package dimensions, weight, and courier selection.
Do you deliver to PO boxes?
Yes we do if your goods fit in an Australia Post satchel.
What should I do if my order is late?
We strive to ensure all deliveries are received within a reasonable time frame. If you have been tracking your order and notice that it is late, simply contact us and we will be happy to follow up on your delivery with the courier.
Does Huck Aerobolt have a Return Policy?
We want all our customers to be happy with their products and offer a 31 Day Satisfaction Guarantee for products purchased through us. If for any reason you are unhappy with the product you have purchased, simply return it to us within 31 days for a refund of the purchase price less any delivery fees. We cannot accept product returns for goods that are custom products or made to order products, so please ensure you are entirely satisfied with your selection.